Help

Need help? We've listed our most frequently asked questions below. If you don't find what you're looking for, ask us by e-mailing bumbelineboutique@gmail.com or call us on 0837773856.

Getting Started:

1. How do I register with Bumbeline?
To register as a shopper, create a profile. We'll need your name, e-mail address, a password of 8 characters and at least 1 contact number.

2. How do I buy something from Bumbeline

- Find the items you wish to buy:

- Add to cart:
Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you've added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart button on the right hand side of the website.

3. Check out:
To checkout, click on the 'proceed to checkout' button. Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page. You will now be prompted to log in or register (if you are not already). Select your delivery method and address or create a new delivery address. Select your payment method, and click on the 'buy now' button on the bottom right of the page. Click on 'proceed' if you are ready to complete the payment process.

A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.

3D Secure
Upon furnishing your address and contact details, some customers may be prompted with a 3D Secure pop-up window. 3D Secure is an online safety measure which helps reduce credit card fraud and illegal purchases. Should your card not be verified for online purchasing, you may be unable to proceed with placing an order. In order to rectify this, we ask that you please contact your bank, and request verification for online purchasing. We do apologise for any inconvenience caused, however, we strive to make your Bumbeline's online shopping an enjoyable and secure experience.

Browser Issues
Bumbeline understands that a small percentage of clients may be experiencing intermittent browsing issues with our website. We do apologise for any issues that customers may be experiencing. Should you experience any functionality issues we recommend that you leave us a message explaining the issue.

Returns/Refunds:

Bumbeline will accept returns when defective, damaged or if the product we've sent you is not the same as the product that you've ordered (see our Refunds and Returns Policy in our Terms and Conditions).

Cancellations:

1. Can I cancel my order?
You are entitled to cancel your order, without penalty, within 7 days of the goods having been delivered to you and up to 24 hours before the date of delivery (see our Cancellation policy in our Terms and Conditions).

2. How do I cancel my order?
Send an email to bumbelineboutique@gmail.com to cancel an item or a complete order. If the order has not yet been processed, it can simply be cancelled. If it has been processed, you have the option of a credit or a full refund.

Shipping and Delivery:

1. What are my delivery options?
Bumbeline offers door-to-door delivery for those within the ares serviced by FastWay couriers. Visit www.fastway.co.za to check if you fall within this area. If not we will send your parcel via regular postal services. If you require a faster service then contact us to arrange this. Once the order reaches us, we package the item/s. From there it will be on its way to the address provided.

2. What are your shipping/delivery fees?
Bumbeline charges a flat delivery fee of R35.00 per order for orders up to 1kg in weight.

3. Does Bumbeline ship internationally?
We unfortunately do not ship outside of SA borders currently.

4. Will I have to sign for my package?
No, you need not sign, but please let us know by e-mailing bumbelineboutique@gmail.com who will be signing on your behalf if not yourself.

5. What happens if an item is missing from my shipment?
Contact us either by e-mail on bumbelineboutique@gmail.com within 24 hours of the delivery having taken place. Please have your order number ready.

General:

1. What happens if an item is out of stock?
If an item becomes out of stock, it will give you the option to add the product to your wishlist, or we will give you an alternative item or if we are expecting stock of that item we will send the available items immediately and the remaining items will be sent once they are available. Delivery costs for this option will be discussed with you.

2. Is it safe to shop with you?
We take the security of your payment and personal information seriously. (See our Privacy in our Terms and Conditions).

3. What do I do if I forgot my password?
Go to 'Forgot Password' and enter the email address your account was registered with, which is also your login, and your password will automatically be emailed to that address.

4. My email address has changed. How do I update this on my current account?
- Login with your existing address and user password,
- Go to Account and change your old email address to your new one and save your changes.
- Your new email address will be your user login from now on.

Payment:

1. What are my payment options?
Payment can be made via:
- Credit card
- Instant EFT

2. What currencies do you accept?
We only accept South African Rands.


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